INDUSTRIES

Social Insurance

Australia is a world leader in providing social insurances that deliver care and support to individuals and their families who have experienced harm in their daily lives.

Whether through workplace injury, road trauma, victims of crime, medical misadventure or injury in a public place, social insurance schemes enable people to receive the assistance needed to return to work and health or to improve their quality of life.
At Scyne we align with the strong public purpose of Australia's many social insurance schemes. Scyne is a market leader in providing advisory services to the vast majority of schemes across Australia, bringing a multi-disciplinary approach that supports schemes to be financially sustainable for all Australians.
"Our purpose at Scyne is to transform social insurers into high-performing, data-driven organisations by uniting actuarial insights with modern digital capabilities implemented safely and securely – so Social Insurers can deliver faster, fairer, sustainable and more reliable outcomes to injured workers and employers."
Mark Stewart | National Social Insurance Lead | 0421 610 597

Our work across the sector has highlighted ongoing challenges and focus areas including:

  • Affordability pressures with rising premium / contribution rates for employers and consumers
  • Changes to scheme design, benefits and legislative frameworks require operational change and training
  • A need to transform legacy technology systems that will enable operational efficiency, reduced risk and improved ability to serve customers
  • Ongoing risk of cyber threats with schemes hosting sensitive data
  • Rising prevalence of psychological injuries including secondary injury and the disproportionate cost of these claims which is putting financial pressure on schemes
  • Opportunities to embrace AI for operational efficiency and predictive analytics applications
  • Alignment of outcomes for schemes and customers across service providers and claims managers / agents

We support our clients with:

DIGITAL TRANSFORMATION
At Scyne, we bring deep specialist expertise to support health services and government agencies to design, procure, implement and optimise digitally enabled solutions that transform clinical workflows, uplift care quality, and strengthen operational performance. Our team combines clinical, digital, data, cyber and change expertise to ensure digital transformation programs are safe, evidence-based and operationally ready.
Scyne’s distinct digital position is strengthened by partnering with Salesforce, the development of proprietary digital products, use of AI, and the expansion of services across all of Transformation’s capabilities including:
  • Architecture & Technology
  • Business & Experience
  • Change & Capability
  • Data & AI
  • Execution & Enablement
OUR SERVICE OFFERINGS
  • Digital strategy, business case development & implementation roadmaps
  • Operating model and service design
  • Customer experience strategy and roadmaps
  • Fast proof of concepts to demonstrate initial value and gain confidence
  • End-to-end program design, build, test and deployment of new processes enabled by modern technology solutions and platforms
  • Application Managed Services
ACTUARIAL INSIGHTS
Scyne offers, and has, extensive experience in delivering, actuarial and modelling services for social insurance schemes across Australia. The team has experience across all forms of compensation systems including workers compensation, CTP and lifetime care schemes, home building compensation schemes and government insurance schemes.
Scyne’s distinct market position is underpinned by deep experience in delivering actuarial services for public insurers, extensive experience and close Executive relationships.
OUR SERVICE OFFERINGS
  • Outsourced Scheme Actuary roles
  • Advice on impacts of scheme reform and legislative change
  • Financial risk modelling and forecasting including scenario modelling to support scheme sustainability
  • Full spectrum of analytics spanning descriptive analytics including visualisation and monitoring, through to complex predictive analytics to support operational and financial decisions
  • AASB17 implementation services
  • Mandatory Climate Reporting obligations under relevant legislation
  • Actuarial advice to Social insurance Regulators    
TECHNOLOGY & RISK CYBER SECURITY
The mission of our Cyber & Tech Risk practice is to increase public trust and participation in government digital services; a key driver in improving Australia’s productivity, equality, resilience, and prosperity.
We bring scale and expertise across all phases of cyber transformation covering advisory and assurance, AI & data governance, workforce & skills transformation, technology implementation, and ongoing security operations.
We provide end-to-end cyber security and technology resilience services to clients, from initial advisory and strategy through to technology implementation and operations. Our national team of nearly 100 cyber & tech risk specialists deliver our services across five core capabilities.
OUR SERVICE OFFERINGS
  • Cyber Advisory & Assurance
  • Data Trust & Privacy
  • Workforce & Skills
  • Platforms & Engineering
  • Security Operations
GOVERNANCE AND RISK
MANAGEMENT FOR LARGE
TRANSFORMATION
PROGRAMS
Large transformation programs operate in complex environments with multiple stakeholders, delivery streams, vendors and dependencies. Effective governance, risk management, reporting and delivery disciplines are critical to ensure programs stay on track, and to identify early when intervention is required. Having supported and assured major transformation programs across government and public-purpose organisations, Scyne brings practical experience of what works and where programs commonly encounter challenges.
Scyne helps organisations implement Minimum Viable Governance – the smallest set of governance, risk and delivery practices required to provide clear oversight and control without creating unnecessary administrative burden. In practice, this means establishing governance, reporting and risk management approaches that:
  • Enable timely, risk-informed decision-making
  • Provide clear visibility of delivery risks and interdependencies
  • Enable accountability and ownership across the program
  • Support effective oversight for sponsors, executives and boards
OUR SERVICE OFFERINGS
  • Governance and Decision-Making Uplift or Set Up
    Clear authority - Faster decisions - Scalable oversight
  • Program Risk Uplift or Set Up
    Strategic visibility - Proactive risk leadership - Confident delivery
  • Embedded Program Risk & Assurance
    The right expertise - Pragmatic risk management - Confident delivery
  • PMO Setup - Templates, Practices and Ways of Working
    Clear structure - Consistent delivery - Effective oversight
  • Program/Project Health Checks or Deep Dive Reviews into Specific Areas
    Early insight - Independent perspective - Practical improvements
  • Outcome evaluation
    Did your program deliver on the intended benefits? What else needs to be done to make sure you get the return on investment?
INTERNAL AUDIT
Highest quality internal audit provides an effective 3rd line of defence to managing your most important risks. It requires experienced internal audit professionals who provide insight, confidence and forward-looking recommendations, combined with deep industry knowledge so that it is focused on the risks that matter to you.
Our internal audit team has extensive experience providing outsourced and co-sourced internal audit to social insurers across the country so you can be confident that we bring the experience and knowledge to deliver value through your internal audit program.

Our Social Insurance team

MARK STEWART

National Social Insurance Lead
Mark is a Managing Director with over 30 years of Consulting and Transformation experience across many industries including Social Insurance, Healthcare and other government and private sector organisations. Mark specialises in business and digital transformation programs, from strategy through to design and implementation.
Mark is currently the engagement lead on the Return-to-Work SA Digital Transformation Program, a 5-year program to replacelegacy systems and improve the experience and efficiency of the claims management, insurance and regulation processes.

PRACTICE LEADS

DAVID TAN

Transformation
David co-leads the Scyne Transformation practice that brings together capabilities including Architecture & Tech, Business & Experience, Change & Capabilities, Data & AI, and Execution & Enablement.

DiANE RUTTER

Transformation
Di co-leads the Scyne Transformation practice that brings together capabilities including Architecture & Tech, Business & Experience, Change & Capabilities, Data & AI, and Execution & Enablement. Di supports clients to deliver improved social and economic outcomes and rebuild trust in society by becoming ‘citizen-centric’.  

MIKKEL FAARUP

Architecture and Technology
Mikkel is a Managing Director in Transformation and Scyne's Architecture and Technology Lead, with deep expertise as a Salesforce Practice Lead, bringing more than 25 years of consulting experience across large-scale business and technology transformations.

Lisa RUSSO

Change and Capability
Lisa is a transformation leader with over 20 years of experience helping organisations navigate complex digital and cultural change with clarity and confidence. She brings a people‑centric approach that blends strategic insight with practical delivery, enabling clients to modernise their operating models, uplift leadership capability and embed new ways of working that endure.

KAUSHIK HEGDE

Data & Artificial Intelligence
Kaushik is a Managing Director within the Salesforce practice where he focuses on digital transformation and enterprise solution architecture. He has over 18 years of experience and expertise in product development, enterprise consulting, architecture, and advisory with a prime focus on ERP, CRM, integration, and cloud topics.

Kathryn Ranieri

Change and Capability
Kathryn is passionate strategy, transformation and change management practitioner. Working across large, complex organisational and technology transformation programs she is passionate about developing an understanding of where weaknesses, strengths and improvements lie within organisations with a particular focus on the people, change and digital agenda.

VERONICA GEMMA

Business and Experience
Veronica has extensive experience delivering complex digital transformation programs across government and commercial sectors. She has a proven track record in leading end-to-end delivery of systems and process improvements that drive operational efficiency, enhance reporting capability, and support strategic objectives.

ANDREW SMITH

Actuarial and Modelling
Andrew has over 30 years of experience in the General Insurance industry with a focus on social insurance. Andrew has provided actuarial, claims management and strategic advice to most of Australia’s social insurance schemes supporting clients to be resilient and financially sustainable for those they serve.

MARCUS CATCHPOLE

Risk, Programs and Cyber
Marcus has over 25 years’ experience helping his clients identify and manage their most important risks through effective risk management, governance and controls and well managed projects.

MARKET LEADS

MARK STEWART

SA Social Insurance Lead
Mark is currently the engagement lead on the Return-to-Work SA Digital Transformation Program, a 5-year program to replace legacy systems and improve the experience and efficiency of the claims management, insurance and regulation processes.

ANDREW SMITH

NSW Social Insurance Lead
Andrew has over 30 years of experience in the General Insurance industry with a focus on social insurance. Andrew has provided actuarial, claims management and strategic advice to most of Australia’s social insurance schemes supporting clients to be resilient and financially sustainable for those they serve.

CATH JONES

ACT Social Insurance Lead
Cath is a Managing Director with over 25 years’ experience in Government and consulting, working across complex stakeholder environments and large service delivery ecosystems to effect change.

CHRIS ROGAN

QLD/NT Social Insurance Lead
Chris’ focus on enhancing public services for Australian communities and the successful establishment of new organisations spans strategic planning, policy implementation, and transformational change.

MICHAEL SCOTT

WA Social Insurance Lead
With a consulting background spanning 27 years, Michael specialises in human-centred, technology-enabled transformation, from strategy through to program execution and continuous improvement.

DIDIER DESPERLES

VIC/TAS Social Insurance Lead
Didier is a senior transformation and technology adviser who helps organisations navigate complex change with clarity, discipline and a strong focus on outcomes. He has worked across government, social insurance, education, financial services, and energy and resources, advising on digital strategy, enterprise architecture, technology operating models, business cases, sourcing, and large-scale transformation.

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