Transformation

Skills we specialise in:

Architecture & Technology

Platform specialists – AWS, Azure, Google, Salesforce, ServiceNow and others
Digital strategy and roadmap
Enterprise and solution architecture
Platform engineering and development
Testing and DevOps

Business & Experience

Capability development
Business architecture
Service model design
Journey mapping and service blueprinting
Business process and capability mapping
Business requirements

Change & Capability

Change readiness and adoption
Change planning and execution
Communication and engagement
Strategic workforce planning
Skills and capability development
Training curriculum development and delivery

Data & AI

Data mapping, transformation and migration
Data strategy and platforms
Reporting and data visualisation
Gen AI and LLMs
Advanced analytics / simulations

Execution & Enablement

Benefits definition, tracking and measurement
Change planning and execution
Program and portfolio office
Strategic planning linked to OKRs
Agile delivery
Program governance, risk and issue management

We support our clients with:

Transformed Operations

We transform the operations of public purpose organisations for efficiency, service delivery, and staff and customer satisfaction. Some specific solutions include:

Modernised front, middle and back-office functions for social insurance enterprises
Connected digital health delivery across infrastructure, patient experience, and outcomes
Enhanced efficiency and effectiveness of core regulatory functions

Reimagined business functions

We reimagine business functions with digital products and managed services. Some specific solutions include:

Consolidation/optimisation of call centres into intelligence centres with AI and knowledge workers
Interoperable eReferrals solutions that work within any health ecosystem
Managed service and digital products for regulatory functions such as grants management, licensing and permissions
Cloud services for data and information management and analysis

Enhanced enterprise productivity

We redefine enterprise productivity by providing a digital engagement layer across complex back-office solutions, including:

Platform engagement layers for EMR business functions
Platform engagement layers for SAP business functions
Enhanced cross-department and inter-organisation communication through easy and scalable platform solutions

A full range of transformation services

We provide strategic direction and hands-on management to support a project through the entire lifecycle.

From business experience definition and technology design and selection, through build, delivery and ongoing support.

We work with a range of delivery and platform providers, and can bring the design, build and delivery expertise to support large-scale and complex transformations.